9am to 6pm AEST with 1 hour lunch. This is 7am to 4pm Philippine time. In daylight saving, they work 6am to 3pm to remain 9-6pm AEST.

You may train them to do anything that would help your practice. See our "72 Ways We Help" for some ideas.

We have a communication system set up based on chat messages, voice messages, video calls and task management. We provide training on how to communicate efficiently with your team. 

I have 5 full time staff for my practice who support my 2 full time equivalent staff in Melbourne. I would recommend starting with one staff member. Once they are trained it is a great idea to hire a second person. This helps cover for leave for your whole team. It also means that you can delegate more and more tasks to your Air Secretary team. Most people find employing a second Air Secretary once your first has completed 6 months. All subsequent hires become easier because your first secretary can help train the new ones. 

Jolanie was my first employee in the Philippines in 2019 and she still works with me and is my most experienced secretary. My other 4 current staff have worked with me for between 6 months and 3 years. Being an Air Secretary is a highly sort after and well payed job for people in the Philippines. In general they are very loyal people. 

I have used Clinic to Cloud and Genie. We have clients who also use Gentu and Xestro. There are many similarities between the theses platforms. We will provide training on practice management systems which can be adapted to any practice management system. Specific training on your own system may be provided by your team as you would with any new staff member. 

Filipinos speak very good English as they all learn English throughout school. Many of their previous jobs will have been in English. It is their second language though and they do have an accent. English and communication skills are one of the most important aspects we look for in our interview and selection process. 

Air Secretaries have 2 weeks annual leave as well as sick leave intitlements.

Air Secretaries take our Australian public holidays as a day off and are paid for them. We pay them double-time for Filipino public holidays but these are work days unless the public holiday has particular family or cultural significance for them. This is a very good perk to the job for the Filipinos. 

Having a second Air Secretary is hugely valuable to help cover leave. It is also very valuable to cover your local team leave as well.

We use Zoom and utilise the breakout room as a virtual secretarial office. This way, our secretary in the Philippines can manage the telehealth clinic patients for investigations, appointments, organising procedures and billing