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So that you can concentrate on helping your patients.
The staff are cheerful and more than competent. Their English is sound (but with an American accent). They are excellent at the myriad of support tasks in a practice – the organisation of work, booking of operation lists and booking patients in the rooms. There is a distinct advantage to having the telephone answered away from a reception desk – it means that the staff in the rooms can give their sole attention to the patient in front of them and not seem distracted by the ‘phone calls. The cost of staff plummets; this is a distinct and obvious advantage. There is work needed in organising the logistics – I have used software that was already installed with Outlook. A digital telephone system is essential.
-Mr William Edwards (Orthopaedic surgeon)