As a small specialty practice, it’s easy to think that it’s faster, easier, and cheaper to perform all administrative tasks yourself—but the opposite is often true. Medical secretaries streamline and optimise your practice. They lighten you and your team’s load while providing a tailored range of services. The time you save can be utilised to better serve your patients and expand your medical services. Let’s dive into the top 5 benefits of hiring a remote medical secretary.  

#1 Cost-Effective

With an outsourced administrative specialist, all recruitment costs are eliminated. No sourcing, interviewing, hiring, or training. Air Secretary pre-vets and trains our secretaries to ensure they can hit the ground running. Our retention rates are above industry standard, and when needed, restaffing is rapid. Just like an in-house hire, you work with the same secretary each day.

#2 Efficient

Never get behind on patient referrals, billing, and other administrative tasks again! You aren’t alone if administrative tasks fall to the bottom of your to-do list. This causes stress and creates avoidable bottlenecks. Not to mention, if you don’t bill at least a few days a week, your cash flow will be sporadic. We tailor your services to your unique needs across 5 primary categories. We can perform one or all.

• Secretarial & patient support including answering your phone

• Medicare, health fund and patient Billing

• Operation & procedure list management

• Setting appointments in your practice management system

• General administrative tasks

#3 Improves Patient Care

With less time invested in administrative and secretarial tasks, you can focus more time on providing high-quality and personalised patient care. You won’t have that nagging pressure in the back of your head of all the things you’re behind on. Your designated secretary completes the tasks you assign so you can do what you do best.

#4 Improves Customer Service

Your medical secretary can read and respond to your emails, listen to your voicemails, and return calls. They can answer all incoming calls during business hours and schedule and confirm your appointments. By eliminating these tedious tasks, you improve communication and customer service. If your Air Secretary is a compliment to your onsite administrative team, they ensure your onsite team never falls behind and can concentrate their attention on the patient in your consulting rooms.

#5 Scale Without Delay

Whether you’ve just launched your private or specialised practice or your practice is growing, hiring one or more medical secretaries empowers you to scale without delay. Adding a new team member is also ideal when you’re ready to launch an expanded range of medical services and procedures or bring in another physician. To optimise new service billing, your secretary can research and translate your new procedures into provider-compliant codes.  

Conclusion

These are just a handful of the benefits you will enjoy when you add a remote medical secretary to your team. While out of the country, Air Secretaries are nearshore in the Philippines. English is learned from childhood, so communication, fluency, and medical comprehension are excellent. Reach out us to learn more!

Air Secretary can help you. Click here to submit your interest to work with us or to find out more