AUSTRALIAN MEDICAL SPECIALIST PRACTICE SUPPORT
How many patients are you losing to unanswered phone calls and emails?
Get a trained remote medical secretary dedicated exclusively to your practice, so every enquiry is answered, your admin stays under control and you have more time to generate revenue.
WHAT WE DO
Specialised medical secretary support that fits seamlessly into your practice
AIR SECRETARY is a service that recruits, trains and manages dedicated remote medical secretaries, based in our Dumaguete, Philippines office, for Australian specialist doctors. Each secretary works exclusively for one practice during Australian business hours.
Medicare & ECLIPSE Billing
Accurate MBS item number allocation, informed financial consent (IFC) agreements, DVA submissions, and automated ECLIPSE claims with zero-gap and known-gap fund reconciliation.
Referral triage for specialists
Referral validation, urgency-based prioritisation and pathology collation to your clinical preferences, so patients are ready before they enter the consulting room.
Specialist diary & room management
Multi-site session management across public and private hospitals that prevents double-bookings, reduces did-not-attend (DNA) rates and synchronises sessional room leases.
Theatre list management & surgical bookings
Pre-op coordination, anaesthetist liaison, hospital admission packages and fast-tracked theatre bookings, handled end to end.
Specialist dictation & medical transcription
Fast, accurate transcription entered directly into your practice management software (Genie, Clinic to Cloud) and sent securely via HealthLink, Argus and Medical-Objects.
Patient & GP phone enquiries
Courteous phone answering for patient questions, quote explanations and GP enquiries, handled under your clinical directives.
FREE PRACTITIONER RESOURCE
Optimise Your Practice.
Download The eBook.
Written specifically for Australian medical specialists, surgeons, and clinic directors. Discover proven clinical workflow frameworks, patient intake automation protocols, and billing compliance safeguards designed to eliminate operational friction.
How your medical secretary works
Who does what, and when? How your medical secretary handles every referral and enquiry
You keep complete clinical oversight while your dedicated medical secretary, trained for Australian specialist practice, handles patient triage, schedule management and daily administrative coordination.
Patient and GP enquiries answered
Calls and enquiries from referring GPs, hospitals and patients are answered promptly during Australian business hours, under your practice name.
Referral triage by your secretary
Your secretary validates each referral, triages urgency against your clinical criteria, and collects and organises preliminary diagnostic paperwork in your practice management software (PMS).
Specialist notified for clinical sign-off
You receive a structured summary and any theatre slot requirements, flagged for fast clinical sign-off, so your decisions stay clear and uninterrupted.
Booking confirmed and billing prepared
The consultation booking is confirmed, MBS and health fund billing is checked in advance, and follow-up correspondence is sent in line with Australian medical compliance standards.
VERIFIED GOOGLE REVIEWS
Trusted By Australian
Specialists
Discover how medical practices across Sydney, Melbourne, Brisbane, and Perth maintain clinical efficiency with dedicated administrative excellence.
CORE VALUES & STRUCTURAL ADVANTAGES
8 reasons Australian specialists choose AIR SECRETARY
AIR SECRETARY recruits, trains and manages a dedicated medical secretary for your specialist practice. Here is what that means for you.
Your own dedicated medical secretary
Your full-time Air Secretary is a dedicated medical secretary who works exclusively for your specialist practice. They learn your systems, your patients and your referrers, and they are never shared with other doctors.
Lower medical secretary costs
AIR SECRETARY gives your specialist practice a dedicated, fully trained medical secretary at a significantly lower cost than local staff. That means less spent on wages, recruitment and training, and no desk to provide in your rooms.
Ongoing medical secretary training
Every AIR SECRETARY team member completes a structured medical secretary training and onboarding program. They then receive regular online and in-person training and ongoing education, so your practice always has a well-trained, up-to-date secretary.
Free up space in your consulting rooms
Because your dedicated medical secretary works from our office, you don't need to provide a desk, equipment or reception space. That frees up your consulting rooms for patients and clinical work.
We recruit, train and manage your secretary
We take care of recruiting, training, managing and supporting your medical secretary, and we make sure they enjoy their work. You get a motivated, reliable team member without the headache of hiring and staff management.
Secretaries work in a secure, supervised office
Your dedicated medical secretary works from our office in the Philippines alongside their team leader and colleagues, not from home. This office setting supports accountability, efficiency, teamwork and the security of your practice's data.
Visit your team in Dumaguete, Philippines
AIR SECRETARY welcomes you to visit our office in Dumaguete, Philippines, to meet your medical secretary and the wider team. It's a chance to build a stronger working relationship and see how your practice is supported day to day.
Experienced, supportive leadership
Every AIR SECRETARY team member is mentored by experienced, supportive leaders, including a team leader who works closely with your practice. That guidance helps your medical secretary grow in the role and keeps the quality of their work high.
THE AIR SECRETARY GUARANTEE
Medical Excellence Across Every State & Territory
We combine rigorous Australian healthcare compliance with bespoke clinical administration, giving surgeons and medical specialists complete operational peace of mind.
Supporting specialist clinics across Sydney, Melbourne, Brisbane & Perth.
Specialist clinics, hospitals and software we work with
AIR SECRETARY provides dedicated medical secretaries to specialist clinics across Australia, and works with the professional bodies and practice software your team already uses.
Specialist clinics and practices we support
Healthcare providers we work with
Practice software we integrate with
Professional colleges
The use of remote staff in my practice has been a game changer.
The staff are cheerful and more than competent. Their English is sound (but with an American accent). They are excellent at the myriad of support tasks in a practice – the organisation of work, booking of operation lists and booking patients in the rooms. There is a distinct advantage to having the telephone answered away from a reception desk – it means that the staff in the rooms can give their sole attention to the patient in front of them and not seem distracted by the ‘phone calls. The cost of staff plummets; this is a distinct and obvious advantage. There is work needed in organising the logistics – I have used software that was already installed with Outlook. A digital telephone system is essential.
-Mr William Edwards (Orthopaedic surgeon)
AIR SECRETARY connects Australian specialist doctors with dedicated remote medical secretaries based in the Philippines — recruited, trained, and managed so you save time and reduce costs.
Disclaimer: Some of the content on this page may be subject to change and is still under review. Please contact us for more information or email us at [email protected].